Policy Statements

  • Safeguarding Policy Statement
  • Privacy Policy Statement

Safeguarding Statement

Key contacts

 Founder, Executive Director and Deputy Child Protection Lead: Rosa de Guero

Contact details: rosa@survivorscanshine.org.uk 

Mobile: 07878841675

Director and Nominated Child Protection Lead: Catherine Bennett

Contact details: cath@survivorscanshine.org.uk

 Deputy designated safeguarding leads (frontline): Lily Smith
Contact detailslily@survivorscanshine.org.uk

Mobile: 07903721145

 Trustee / Senior Lead for Safeguarding and Child Protection: Rosa de Guero

SURVIVORS CAN SHINE will work with schools/colleges/ youth providers to meet their statutory duty under section 175 of the Education Act 2002 to safeguard and promote the welfare of children and young people (CYP) and help them to achieve good outcomes.

Safeguarding Policy Statement 

At Survivors Can Shine, we have a duty of care to safeguard the welfare of all young people in our care by taking all reasonable steps to protect them from physical, sexual and emotional harm and neglect.​

Survivors Can Shine are committed to ensuring the safety and wellbeing of children and young people is paramount when adults, young people or children are using the internet, social media or mobile devices.

Visit the following sites for more information:



    NSPCC Professionals Helpline:

0808 800 5000

You can email us at info@survivorscanshine.org.uk to request a full copy of our Articles of Association as well as any of our policies, including:

  • Safeguarding

  • Equality, Diversity & Inclusion

  • Anti-Bullying Policy

  • Positive Behaviour Management

  • Managing Allegations Against Staff / Volunteers

  • Illness and Accident

  • Complaints Policy

  • Health & Safety

  • Data Protection

Making a Complaint

Survivors Can Shine welcomes and encourages feedback from parents and carers on the education/supervision of your child. In the event of any concerns, we want parents to come and talk to us so that we can discuss these, investigate and put things right quickly.

If you are not satisfied with the way we have dealt with your concerns, we also have a complaints procedure which allows you to put your issues to an independent panel who will review what has happened to date, investigate further and set out actions to try to bring about a satisfactory conclusion. You may have a copy of our full policy on request.

Our aim is always to improve the service we offer to young people.

Please send any complaints to info@survivorscanshine.org.uk.

Privacy Statement

Our contact details

Name: Rosa de Guero

Address: 29b Doynton Street, London N19 5BX

Phone Number: 07878841675

E-mail: rosa@survivorscanshine.org.uk

Policy Statement review date – April 2022

 The type of personal information we collect

We currently collect and process the following information:

Non-identifiable information on concerns raised.

Date Age of child category of concern (neglect, emotional, physical, sexual, criminal exploitation, sexual exploitation) action taken by school ie: managed internally, consulted CSC but not referred, referred to CSC)

A copy of disclosures of abuse made during the programme sessions will be kept by SURVIVORS CAN SHINE, securely stored, for reference if needed for future safeguarding investigations, court cases or serious case reviews. The details recorded for this purpose are: Name of school/college the Child/Young Person, attends, Name of child/young person, DOB, Date/Time of Disclosure/concern, details of the concerns/risks (observations, comments or disclosure), actions taken by SURVIVORS CAN SHINE and the school designated safeguarding lead.

For safer recruitment of staff and volunteers going into schools, a single central register is maintained and kept securely. The information held contains; name, DOB, address, picture identification, Advanced DBS, prohibition from teaching check, section 128, right to work in UK.

 How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·         Application process and relevant checks prior to interview.

We also receive personal information indirectly, from the following sources in the following scenarios:

·         Enhanced DBS checks to ascertain suitability for working with children.

We use the information that you have given us in order to:

·         ensure you are not prohibited from working with children

·         ensure there have been no concerns from previous employers

·         be confident we are not putting children at risk of harm

·         ensure there is no transferable risk

·         to be compliant with KCSIE 2021

We may share this information with senior leaders or governing board members within the organisation or police if concerns were raised regarding the safety of children you have been in contact with to assist with any investigation needed.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

How we store your personal information

Your information is securely stored with access only available by the Executive Director and Director.

We keep Children’s disclosure information until they are 18. We will then dispose your information by shredding any paper files and permanently deleting electronic files.

We keep staff and volunteer information until they end their contract with the organisation. We will then dispose the information by shredding any paper files and permanently deleting electronic files.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at rosa@survivorscanshine.org.uk  if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to Rosa de Guero, 29b Doynton Street, London, N19 5BX.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:          

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk


Safeguarding Policy 2024

Safeguarding Policy 2024.pdf